Career Opportunities

Service Dispatcher for HVAC

Crawford Company – Rock Island

Essential Functions

Answer incoming Service Department service calls and collect pertinent customer information quickly and efficiently.

Receive all warranty incoming calls for service or residential installs and schedule service calls.
Create and schedule work orders from calls into S2K dispatching board and dispatch to service technicians accurately and in a timely fashion.
Dispatch work orders to technicians and notify technicians of any changes in their schedules.
Create labels for residential maintenance agreement reminders and mail them to our customers.
Schedule preventative maintenance customers visits accordingly.
Inventory management of installation and service vehicles with Johnstone Supply. Print re stocking list weekly and email to vendor for the trucks to be restocked per our restock program. Will be supported by Service Manager for parts questions.
Fill out Residential Thank you cards for projects and mail them out to our customers.
Create PO’s in MAS and S2K.
Payroll tasks, check through time entered by technicians, input time into TCM (If necessary) and print reports out for payroll.
Process credit card payments, match payments with invoices in S2K, and process checks for payment for receptionist.
Create service department on call schedule and send out to the technicians.
Close out paid work orders, and maintenance agreement contract work orders.
Collections, assist Service Coordinator and Residential Administrator as needed.
All other duties as assigned.

Job Requirements

High school diploma or GED
Two years prior HVAC industry experience in dispatch and coordination preferred
Geographical knowledge of service area and/or map reading skills a plus.
Compensation commensurate with experience and background.

Crawford Co. is an Equal Opportunity Employer (EEO). Qualified applicants are considered for employment without regard to age, race, color, religion, national origin, sexual orientation, disability or veteran status. If you need assistance or accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such request.

Job Type: Full-time


Quality Control Assistant

Crawford Company – Rock Island, IL

Crawford Company is seeking applicants for a Quality Control Assistant. This position assists the quality control manager in developing, implementing and managing quality control systems designed to ensure continuous production of advanced composite materials and applications (consistent with established standards, customer specifications and production goals).

Key Responsibilities

Ensure a high level of internal and external customer service. Investigate (and correct) customer issues and complaints relating to quality.
Assists in developing and analyzing statistical data and product specifications to determine standards and to establish quality and reliability expectancy of finished products.
Formulate, document and maintain quality control standards and on-going quality control objectives.
Coordinate objectives with production procedures in cooperation with other plant managers to maximize product reliability and minimize costs.
Assists with creating, documenting and implementing inspection criteria and procedures.
Interpret quality control philosophy to key personnel within company.
Provide, and oversee, inspection activity for product throughout production cycle.
Apply total quality management tools and approaches to analytical and reporting processes.
Interact with vendors to ensure quality of all purchased parts.
Assists Creating and directing environmental test functions and applications.
Maintain active role on internal continuous improvement teams.
Assists with designing, developing and implementing quality control training programs.

Requirements

Minimum of 2 years related experience
Background in production or manufacturing

Crawford Company is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.


Tradesman

Crawford Company – Dubuque, IA

Crawford Company, in Dubuque, IA, is seeking qualified applications for the position of Tradesman. The successful candidate will report to a Manager. The individual will work with employees, customers, and other co-workers to facilitate workflow in a wide-range of markets. Crawford specializes in Fabrication, HVAC, and Plumbing.

The successful candidate will be a hard worker, organized, ability to multi-task, and have some mechanical aptitude.

Qualifications and Requirements

Must have a valid driver's license with an acceptable motor vehicle record (MVR) per department standards

Ability to thrive in a busy, fast-paced environment
Ability to multi-task, work hard, and have some mechanical aptitude
Ability to follow direction
Must be able to pass DOT Physical (includes drug screening)

Must be able to lift 50-pounds minimum

Must be organized

Compensation commensurate with experience and background.

Crawford Co. is an Equal Opportunity Employer (EEO). Qualified applicants are considered for employment without regard to age, race, color, religion, national origin, sexual orientation, disability or veteran status. If you need assistance or accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such request.

Job Type: Full-time


Shop Worker

Crawford Company – Dubuque, IA

Crawford Company, in Dubuque, IA, is seeking qualified applicants for the position of Shop Worker. The individual will work with employees, customers, and other co-workers to facilitate workflow in residential, commercial, and industrial markets. Prior related experience required.

Job Duties

Shop Organization/Clean Up
Tool Watch/Inventory
Steel Inventory
Job Site Clean Up/Organization
Fire Watch Onsite if Needed
Make Deliveries using Company Vehicle
Other Duties as Assigned

Job Requirements

Must be able to lift 50 pounds Minimum

Must be 21 Years Old (DOT Requirement)
Must have a valid driver's license with an acceptable motor vehicle record (MVR)
Must be able to pass DOT Physical (includes drug screening)
26,000 lbs. license preferred (for larger vehicles)
Hooking Up-Pulling Trailers Experience is a Plus
Excellent customer service skills
Ability to thrive in a busy, fast-paced environment

Ability to follow direction

Compensation commensurate with experience and background.

Crawford Co. is an Equal Opportunity Employer (EEO). Qualified applicants are considered for employment without regard to age, race, color, religion, national origin, sexual orientation, disability or veteran status. If you need assistance or accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such request.

Job Type: Full-time