Mechanical Service Account Manager

The Mechanical Service Account Manager is responsible for managing and developing assigned customer accounts and ensuring successful execution of work from inception through completion. This position serves as a primary point of contact for assigned customers and is responsible for preparing estimates and proposals, coordinating work and company resources, managing open work, and ensuring projects are complete in accordance with customer expectations.

This position works closely with customers, field technicians, project managers, and Service Division leadership to coordinate mechanical service needs. This position coordinates schedules, scopes of work, quotes, purchase orders, documentation, and project requirements while monitoring progress, costs, billing, and overall account performance.

The Mechanical Service Account Manager plays an important role in maintaining strong customer relationships, resolving project issues, identifying additional service opportunities, and ensuring assigned accounts receive consistent, responsive, and high-quality service.

Primary Responsibilities

Review plans, specifications, equipment schedules, and contract documents to determine project requirements.
Prepare accurate and timely project estimates and proposals.
Prepare technical submittals and support project documentation.
Serve as a primary point of contact between customers and internal operations.
Coordinate projects from project award through completion.
Oversee project schedules, submittals, change orders, and project documentation.
Monitor project progress, cost, and profitability, and communicate updates to customers and internal stakeholders.
Assist in resolving technical issues, field concerns, and project conflicts.
Verify project costs, labor, and materials prior to final billing.
Review completed projects to identify opportunities for continuous improvement.
Conduct occasional job site visits to support project execution.
Other duties as assigned.

Qualifications

High school diploma or equivalent.
Five years of relevant experience in HVAC, plumbing, or mechanical construction/service.

Benefits

401K
Health Insurance
Dental and Vision Insurance
Life & Disability Insurance
Employee Assistance Program
Paid Time Off

Salary: $70,000 - $110,000 annually

Crawford Company is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Click here to print PDF. You may also submit your resumé to: hr@crawford-company.com.

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Human Resources

E-mail: hr@crawford-company.com Fax: 309-948-6179 Regular Mail: 1306 Mill St., Rock Island, IL 61201

WHAT ARE PEOPLE SAYING

We cannot say enough good things about Gary and his excellent skills. We also appreciated Scott's great help to us - he went "above and beyond!