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Sewer Line
Crawford Division: Plumbing
Client: Quad City Area Homeowner
Challenge: Investigate cause of backed up sewer line in front yard; immediately address problem
Solution: Crawford replaced collapsed sewer line
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Project Summary:
Crawford Company was contacted by a homeowner with a sewer line backing up in their front yard. Crawford promptly investigated the cause of the problem; discovering that the sewer line was old and collapsed from the home to the street. The recommendation was to immediately replace the sewer line.
Crawford mobilized with all the needed equipment and material to resolve the problem. Journeyman Brock Adams and Journeyman's Assistant Logan Wadsworth installed a new sewer line in one day. The homeowner was back up and running with very little service interruption.
WHAT ARE PEOPLE SAYING
I am writing to acknowledge the quality serviceman employed by Crawford Co. I am a 65-year-old woman whose husband was out of town. I came home at eleven p.m. with the temperatures at minus nine degrees to a broken furnace. The house was at 59 degrees and I didn’t have a clue what to do. I called my husband who walked me through a couple of simple options to try to jump start the furnace. When that failed, he suggested I call Crawford. Thankfully, a serviceman called me back. I didn’t want him to come out again in the cold, so I asked him if he could talk me through a possible easy fix. He tried so patiently to help me and then decided it would be best for him to come to the house. As grateful as I was he was willing to drive from DeWitt, I was nervous about having a stranger come to the house in the middle of the night. (Old ladies worry about that.) First and foremost, when you call Crawford you can be sure of quality service, I know that. The young man, Drew, came promptly to the house and handled the situation as you would expect him to do. What was exemplary was his understanding of my upset and was pleasant, confident, capable and very reassuring. In the middle of the bitterly cold night, this man explained what he was doing in “my” terms, totally repaired and cleaned the furnace, checked flues outside and made me feel safe and warm. Those are things that company training cannot instill in a person. I thank Crawford for employing this man and I thank Drew for helping me when I was most upset. My hope is that he would be recognized and rewarded for his abilities to do his job, but also his kindness and understanding of people.
