Hodgson Funeral Home
Crawford Division: Plumbing and HVAC
Client: Hodgson Funeral Home
Challenge: Investigate and resolve cause of flooding basement
Solution: Crawford replaced 2" main water service
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Crawford Company received an emergency phone call from Rock Island business, Hodgson Funeral Home. The basement of the building was flooding with water up to 12" and rising. Crawford immediately mobilized equipment and crew to pump the water out of the basement and prevent any further damage. After removing the water it was discovered that the water heater would need to be replaced, but the boiler was still operable.
Upon investigating the cause of the flooding it was determined that the 2" main water service had failed and broken near the foundation of the building. The adjoining parking lot was excavated to access the water line. This work required that the street be barricaded and traffic detoured.
Crawford's Plumbing Division replaced the old water service with a new 2" copper line. The damaged water heater was also replaced.
Crawford's HVAC Division quickly repaired the boiler, returning heat to the building and preventing frozen pipes.
WHAT ARE PEOPLE SAYING
I am writing to acknowledge the quality serviceman employed by Crawford Co. I am a 65 year old woman whose husband was out of town. I came home at eleven p.m. with the temperatures at minus nine degrees to a broken furnace. The house was at 59 degrees and I didn’t have a clue what to do. I called my husband who walked me through a couple of simple options to try to jump start the furnace. When that failed, he suggested I call Crawford. Thankfully, a serviceman called me back. I didn’t want him to come out again in the cold, so I asked him if he could talk me through a possible easy fix. He tried so patiently to help me and then decided it would be best for him to come to the house. As grateful as I was he was willing to drive from DeWitt, I was nervous about having a stranger come to the house in the middle of the night. (Old ladies worry about that.) First and foremost, when you call Crawford you can be sure of quality service, I know that. The young man, Drew, came promptly to the house and handled the situation as you would expect him to do. What was exemplary was his understanding of my upset and was pleasant, confident, capable and very reassuring. In the middle of the bitterly cold night, this man explained what he was doing in “my” terms, totally repaired and cleaned the furnace, checked flues outside and made me feel safe and warm. Those are things that company training cannot instill in a person. I thank Crawford for employing this man and I thank Drew for helping me when I was most upset.My hope is that he would be recognized and rewarded for his abilities to do his job, but also his kindness and understanding of people.