Crawford Company Customer Testimonials
Crawford Company has been servicing the Quad Cities Area for over 60 years. In that time, we've built up a name and a trust with our citizens. Provide the best service around and build relationships in the community. See what our customers have to say.
“I am writing to acknowledge the quality serviceman employed by Crawford Co. I am a 65 year old woman whose husband was out of town. I came home at eleven p.m. with the temperatures at minus nine degrees to a broken furnace. The house was at 59 degrees and I didn’t have a clue what to do. I called my husband who walked me through a couple of simple options to try to jump start the furnace. When that failed, he suggested I call Crawford. Thankfully, a serviceman called me back. I didn’t want him to come out again in the cold, so I asked him if he could talk me through a possible easy fix. He tried so patiently to help me and then decided it would be best for him to come to the house. As grateful as I was he was willing to drive from DeWitt, I was nervous about having a stranger come to the house in the middle of the night. (Old ladies worry about that.) First and foremost, when you call Crawford you can be sure of quality service, I know that. The young man, Drew, came promptly to the house and handled the situation as you would expect him to do. What was exemplary was his understanding of my upset and was pleasant, confident, capable and very reassuring. In the middle of the bitterly cold night, this man explained what he was doing in “my” terms, totally repaired and cleaned the furnace, checked flues outside and made me feel safe and warm. Those are things that company training cannot instill in a person. I thank Crawford for employing this man and I thank Drew for helping me when I was most upset.My hope is that he would be recognized and rewarded for his abilities to do his job, but also his kindness and understanding of people.” – Julie Sweeney
"After 46 years, I will still sing the praises of Crawford techs. Friendly, knowledgeable, and respectful of you and your home. Just like the TV commercial says." - Ruth Penry
"We cannot say enough good things about Gary and his excellent skills. We also appreciated Scott's great help to us - he went "above and beyond"! - Dave and Diane Carnithan
"You did it when no one else would and I really appreciate it. Doesn't get much better than that! - Cliff Trilk (Crawford North metal fabrication job)
"Thank you, thank you, thank you Crawford for installing our new boiler. Ray and Jeremy did an outstanding job installing our new boiler. They were so professional and courteous and we are so pleased with the results. We will recommend you to everyone!!" - Randy and Beth Tacey
"Ruhl & Ruhl Property Management wants to thank everyone at Crawford Company. You are always kind, gracious and quick to respond. It is greatly appreciated." - Lori Shafer Property Management
"I just wanted to extend a huge "thank you" to you and your team. Crawford does a fantastic job for us that sometimes goes unappreciated. I wanted to take this time to let you know that we are grateful to have such a strong contractor doing quality work in our plant. I personally work with your guys, Darrell mostly, but all do a great job. So again, THANKS!! for the work that your team does. Please pass this along to your crew so they know that we do see and appreciate their work ethic and fabrication skills they bring to our plant on a daily basis." - Lance Nemmers, Hormel Foods/Progressive Processing LLC
"I appreciate your expertise discussing my air conditioning project and our little doodles on paper for the finer points and needs. I enjoyed the personal attention to detail. I was impressed with the efficiency and professionalism of engineering, organizing, timing and installation. I'm so glad that we still have union contractors that know how to do things right. As you know I have worked 37 years thru the IBEW # 145. On larger projects we would be assigned a "tool buddy" to work in the same area and help each other when needed. The reason I mention this is because Jeff O'Leary is the kind of journeyman I would choose to work with. He is polite, calm, well-spoken and knowledgeable. Of course an HVAC system is not a kit. It is a custom installation. Jeff made it easy to discuss the finer points and the installation as needed. I enjoyed the experience and I am very pleased with the outcome. The air is fresh and clean and easy to breath." - Darryl Stebel
"My husband and I are having MidAmerica Basement Systems fix our basement, and I must tell you, how pleased we were with your employee Jeremy, who did the work on our heating system. With employees like Jeremy, it's no wonder you have such a good name in the service and business world. Again, thank you for a great job." - Satisfied Customer, Davenport IA 52802
"The day after the valve was replaced, we called again because we couldn't get the water in the shower hot enough. A tech came back out and made an adjustment. We are very happy with the service provided, and really appreciated the fact that someone could come out same day. I had made 5 calls to other outfits (going alphabetically in the phone book) before calling Crawford...you will be the first and only call I make for future issues." - Angie Foley
"I want to express my appreciation for the excellent work your guys did installing the HVAC system in our new office. Chris is very good at what he does and we are very happy with our new system. It is obvious they take pride in their work by looking at the way they laid out the ductwork and piping in the utility room and ran the lines to the a/c units. Whenever an issue arose, Chris did an excellent job of coming up with solutions. Our local HVAC guy was doing the plumbing on this job, and I heard that he commented, those Crawford guys really know what they are doing.” - Brad Eichelberger, Eichelberger Farms Inc.
"Chris does good work - old fashioned pride - modern methods." - Troy Dickens
"I wanted to briefly tell my experience with the work of your company. I chose Crawford Company to handle our new furnace, A/C, new second story supply, amongst other things. Josh Bull was the tech assigned to our job and I couldn't be happier with the service we received. Everything was done very neatly and my wife said you couldn't even tell he was here in the midst of all the commotion going on around our house with other contractors. It was a big job to handle and he did it by himself and did a darn good job. I am happy that I chose to go with Crawford, even though you weren't the cheapest bid. Thanks again for the awesome product and awesome service!" - Ryan Erichsen.
"I am a Crawford customer for life because of the service I received. Brian, Jeff, and Anthony made the whole experience a good one. I could not be more pleased with your sales and service people. My hats off." - Joyce Bailey
"I just wanted to say thank you to all of you at Crawford Company for "crashing my bathroom"! Everyone has been so kind, patient and professional with us, and we appreciate you doing this for us! The finished product is definitely an upgrade for our home-- thank you so much!" - Richard and Heather Dennis (Crash My Bath Winners)
"Jeff just left and I thank you for sending him over. He is very friendly and helpful. He even went the extra mile and looked at two other vents and put a bead of caulk on them (going the extra mile). Again, I really do appreciate the friendly and helpful employees at Crawford. I thank you (Brian Bausch) again for getting back to me whenever I had a question on something. No matter if it was during your work day or in the evening after cutting your lawn, you made yourself available. Please let each of your employees that have done work at our home know that we appreciate them and keep doing what they are doing." - David Perley
"Yesterday a young repairman named Spencer was here at my home. I had called your office for a repair as my air-conditioning was not working correctly. Spencer called but I was not available. When I returned Spencer's call he advised me as to what time he would arrive. He arrived at said time and was very courteous even though you had not put in my air-conditioning unit. It is very refreshing to find a company that not only hires personnel who attend to the problem at hand but are also courteous to your customers." - Connie Mohr-Wright
"Crawford's plumbers Anthony and Logan were very pleasant to work with. They responded quickly to the emergency call to replace the sewer line in my yard. Anthony and Logan did excellent work and took the time to make sure my yard looked nice when they were done. I highly recommend them to anyone in need of plumbing work." - Marie Burrill
"Everything from the estimator to the installer went great. Tim installed new equipment like a true professional should. Being a service rep myself, I know how to please a customer. Crawford has employees that also go the extra mile to make sure everything is done right. Thanks!" - Mike and Becki Webb
"Last week we had a plumbing issue that needed to be addressed asap. Unfortunately, it was a leaking pipe and fitting from the community college side of a city owned building. Their preferred plumbing contractor (Crawford Company) was contacted and the service guy (Brock) was there immediately to inspect and evaluate the repair. The job was done quickly, neatly, and was not any inconvenience to the public (no water was required to be shut off). I wanted to send a thank you and compliment the Crawford service guy (Brock), excellent job." - Rob/ Maintenance City of Davenport
"I just wanted to let you know how happy we are with not only Andy, but Brock as well from your plumbing department. He communicates very well and was definitely willing to work with us so we would not have to turn the water off during class hours, which is huge in our book." - Julie
"It was great dealing with a company that is nice to go out of their way to help me in my time of need (water heater leak)! Chris D. was on time, called me, neat, and clean. Also have a pan to put under water heater." - Shirley Johnson
"The restrooms are beautiful. The work was conducted professionally and without any disruptions to our teachers, staff, students, or their learning. Thank you to everyone involved with this process. We appreciate you all!" - Ben Driscoll, Smart Intermediate School
"Dave and Rick (Crawford Plumbing) seem to do excellent work. When we got home everything was nice and tidy. They were easy to talk to when they explained the progress and any problems they discovered." - Carl Odenhaul
"Crawford Plumbing did a great job installing my new water line. Any questions or concerns I had were answered quickly and the job was completed with minimal inconvenience to me." - Ruby
"Installer, Gary, did an excellent job. He was very knowledgeable, cleaned up, was courteous, and professional. I will recommend your company." - Tony Columbia
"Gary did an excellent job installing our new furnace and air conditioning system. We think he went above and beyond normal installation procedures in correcting problems which should have been done during prior installations." - Phil and Eloise Caldwell
"I would just like to give a shout out to Adam for all of his work this morning. He was actually at my neighbors house, installing a pump for her basement. I asked him if he had anymore pumps on his truck, he said "yep, 42 of them". Of course, he was joking, but he did have one more pump. When he was finished with my neighbor, he promptly came over and installed my pump. I have over 8" of water in my basement that's 2,500 sq. ft. in size. Adam was very professional, positive and had a great sense of humor. This was the first time I have ever used, Crawford Companies, but it will NOT be the last! Thanks again Adam!" - Dan Verscha
"Your service man was very helpful explaining the problem. He was very prompt with call to home." - Ted Blaser
"(Crawford) could have very easily sold me a new faucet, however I truly believe your employee was looking out for my best interest and in order to help me save money, I was encouraged to contact Delta (for a free replacement). I believe that type of customer service should be the standard. I wanted to express my thanks to your plumbing department for putting the customer first." - Greg Rothbardt
"Our new system that Crawford put in is significantly better than what we had in the past. We have a zone system in; it controls the entire house and the energy savings have been dramatic for us. We recommend a zone system to anyone." - Gregg M.
"Our system is quieter and gets the heat and/or cooling more evenly distributed through the house. We have been very pleased with it." - Randy S.
"Your installer did a fabulous job building up the Bryant. Your maintenance people have it running like a sewing machine. It is very reassuring to have this system in operation. Thanks to all of you for a good job." - Barney Young
"The (plumbing) guys were great. Finding our six leaks was hard work. We appreciate all that was done over the four days (your company) was here." - Byron and Kathy Church
"Your excellent presentation reminded me to get my furnace inspected! Thanks for keeping my family safe!" - Mary Mahoney-Lafever
"If you are thinking about Air Conditioning, Heating, anything along those lines call Crawford Co. They did such a fantastic job." - AJ Perisho
"Thanks for the prompt service call this morning. What a lifesaver! Pete arrived 30 minutes after my call, diagnosed, and fixed the problem. He explained exactly what went wrong and our air is back and working." - Phil Dingeldein/dphilms
"We want to thank you and your crew that installed the unit and hot water heater. Everything was done very professionally." - Phil Trissel
"I was very pleased with the plumbing work we had done. The estimate and follow through was wonderful." - Karen Cruzen
"We received the brackets. Thanks for the good work and quick turnaround." - Scott Garriott, Mallard Manufacturing
"We would like to express our appreciation for the great service we received when our furnace and air conditioner was installed. We would recommend Crawford Co. anytime." - Brenda and Milton DeShane
"I wanted to let you know of the wonderful experience we had with your service department." - Matt Schwind
"The air is working like new. Your employee is a really nice person and made sure that he did everything properly, and we do appreciate it." - Verna Marshall
"This letter is a thank you for the excellent service afforded to my wife and myself when our air conditioner unit quit working during the recent 90-plus hot spell. In the future I will not hesitate to recommend Crawford Heating and Cooling." - Lyle Ernst
"Thank you - you have great service and employees." - Bridgett Funk
"Crawford Company installed my central air unit and did numerous related jobs for me. Could not be more pleased with their work and their crew. I highly recommend this company for any heating and cooling issues. Thank you." - Kim Block
"We could not be more satisfied with our excellent new system. Crawford's installer was very professional." - Andrew Guzzo
"Today we had two technicians at our facility. One took care of the AC and the other did a heating check. I want to take a moment to tell you what wonderful and courteous young men they both were. You certainly must be doing something right to have such respectful and thoughtful employees." - Vickie Moore
"Your service technician once again represented your company with the highest degree of professionalism and enthusiasm for the job. It is evident in his confidence, communication skills, and willingness to explain the work being accomplished in a way that a layman can understand with confidence that truly sets him apart from stereotyped images of a disinterested repair person." - David Fryxell
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