Contact Service
General Contact
PROMOS
CONTACT
MARCH 17, 2020
Crawford Company (Monoxivent and Art-O-Lite) genuinely cares about the well-being of our community, customers, and our employees. As the Coronavirus (COVID-19) situation continues to develop, we are taking steps to ensure safety is at the forefront of our daily activities.
Crawford has reviewed best practices from the CDC (Center for Disease Control) and from the WHO (World Health Organization) with our team. Our employees have been instructed to follow recommendations with regard to all best practices for health and safety. We will continue to monitor the situation daily. We are committed to delivering extraordinary care and service to you through this unprecedented time.
We will keep you updated as information becomes available regarding our products, and the supply chain related to COVID-19. As of right now there have been no disruptions for our business. At Crawford, the health of our employees, customers, and community is our top concern. We are working internally to ensure we do our part in keeping people safe and our product and services available.
Please reach out to us with any questions pertaining to this issue.
WHAT ARE PEOPLE SAYING
I am writing to acknowledge the quality serviceman employed by Crawford Co. I am a 65-year-old woman whose husband was out of town. I came home at eleven p.m. with the temperatures at minus nine degrees to a broken furnace. The house was at 59 degrees and I didn’t have a clue what to do. I called my husband who walked me through a couple of simple options to try to jump start the furnace. When that failed, he suggested I call Crawford. Thankfully, a serviceman called me back. I didn’t want him to come out again in the cold, so I asked him if he could talk me through a possible easy fix. He tried so patiently to help me and then decided it would be best for him to come to the house. As grateful as I was he was willing to drive from DeWitt, I was nervous about having a stranger come to the house in the middle of the night. (Old ladies worry about that.) First and foremost, when you call Crawford you can be sure of quality service, I know that. The young man, Drew, came promptly to the house and handled the situation as you would expect him to do. What was exemplary was his understanding of my upset and was pleasant, confident, capable and very reassuring. In the middle of the bitterly cold night, this man explained what he was doing in “my” terms, totally repaired and cleaned the furnace, checked flues outside and made me feel safe and warm. Those are things that company training cannot instill in a person. I thank Crawford for employing this man and I thank Drew for helping me when I was most upset. My hope is that he would be recognized and rewarded for his abilities to do his job, but also his kindness and understanding of people.
